Dr Jiva Support

1. Open Dr Jiva and choose Add medicine.
2. Select the hospital and medicine. If it is not listed, add the medicine name and a clear tablet photo.
3. Choose the dose, days or ongoing schedule, and reminder time.
4. Review the details and tap Save reminder.

When a reminder appears, use the one-tap confirmation to record that the dose was taken.

First open the reminder in Dr Jiva, check its time and days, and save it again. Also make sure the phone’s date, time and time zone are automatic.

Android

• Open Settings → Apps → Dr Jiva → Notifications and allow notifications, sound and alarms where available.
• Open Settings → Battery → Battery optimisation, find Dr Jiva, and choose Unrestricted or Don’t optimise. Names vary by phone brand.
• Turn off Battery Saver for the reminder period and allow Dr Jiva to run in the background.

iPhone

• Open Settings → Notifications → Dr Jiva and turn on Allow Notifications, Sounds and the alert locations you want.
• Check that Focus or Do Not Disturb is not silencing Dr Jiva, or add Dr Jiva as an allowed app.
• Open Dr Jiva after reinstalling or updating so notification permission can be requested again.

If reminders still do not arrive, email support with your phone model, operating-system version and the reminder time. Do not include your OTP.

1. Open Documents and choose the option to scan or add a medical bill.
2. Place the printed bill on a flat, well-lit surface and keep all four edges inside the frame.
3. Capture every page, then review the scanned pages and the medicine names detected by Dr Jiva.
4. Correct any unclear text before saving the digital copy.

Text recognition runs on your phone. The saved scan and confirmed details are uploaded only when you choose to keep them in your Dr Jiva records.

Each family member should use their own verified mobile number and patient profile. Install or open Dr Jiva on their phone, sign in with their number, and complete their profile. Never share an OTP.

To request family-profile linking or help with family visibility, email support@smartlocalai.in and include the registered mobile numbers. Do not email prescriptions or lab reports.

Email support@smartlocalai.in with the subject Delete my Dr Jiva account and include your registered mobile number.

We will verify that you control the account. Never send your OTP to support. After verification, we will delete or irreversibly anonymise the account and associated medicine schedules, dose history, medical records, extracted bill data and saved delivery addresses within 30 days, except information that must be retained under applicable law.